[rt-users] Scrip IsApplicable 298 died. - Can't call method "Type" on an undefined value

[Gerard FENELON]

Hi Ruslan

Thanks for the explanation but I don't think I know where to take from here.
First I am confused by the fact that you talking of destroyed tickets
but it seemed to me that my problem was disappearing transactions.
Anyway I don't destroy anything knowingly, tickets or transactions inmy 
scrips/cron destroy anything knowingly.

My crons are rt-remind on Sunday and Dashboards every hour on the hour.
The errors occur anytime during the week and in the example I sent it is 
date 48 minutes after the hour.

I don't know whether it is relevant, but I did notice that some of my 
scrips appeared
to take a long time to process :
Most of my scrips put a line in the var/log/rt.log and some of those 
lines appear out of order.

Gerard


On 2011-04-16 00:37, Ruslan Zakirov wrote:
> Hi,
>
> In a few words: "a script didn't destroy some tickets in time and now
> it's too late to apply batch stage scrips, they just die".
>
> In details. You have a scrip in TransactionBatch stage. You have a
> script you run from command line/cron. Scrips in batch stage are
> applied when ticket's object is destroyed. Your script changes
> ticket(s), however it doesn't destroy object(s) early enough. So batch
> stage delayed untill global destruction. During global destruction
> code dies as some required objects are destroyed already.
>
> On Fri, Apr 15, 2011 at 5:32 PM, Gerard FENELON<gerard at eve-team.com>  wrote:
>> Hi
>>
>> I am using RT 3.8.8.
>>  From time to time, I see the following errors in rt.log
>>
>> [Fri Apr 15 07:48:06 2011] [info]: Successful login for xxxxx from
>> 00.000.000.00 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430)
>> [Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 298 died. - Can't
>> call method "Type" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Scrip_Overlay.pm line 399 during global destruction.
>> (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:417)
>> [Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 290 died. - Can't
>> call method "Type" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Scrip_Overlay.pm line 399 during global destruction.
>> (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:417)
>> [Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 205 died. - Can't
>> call method "Type" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Scrip_Overlay.pm line 399 during global destruction.
>> (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:417)
>> [Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 282 died. - Can't
>> call method "Type" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Scrip_Overlay.pm line 399 during global destruction.
>> (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:417)
>> [Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 200 died. - Can't
>> call method "Type" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Scrip_Overlay.pm line 399 during global destruction.
>> (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:417)
>> [Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 187 died. - Can't
>> call method "Type" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Scrip_Overlay.pm line 399 during global destruction.
>> (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:417)
>> [Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 178 died. - Can't
>> call method "Type" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Scrip_Overlay.pm line 399 during global destruction.
>> (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:417)
>> [Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 168 died. - Can't
>> call method "Type" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Scrip_Overlay.pm line 399 during global destruction.
>> (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:417)
>> [Fri Apr 15 07:48:54 2011] [info]: Successful login for yyyyy from
>> 00.000.000.00 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430)
>>
>> All these scripts have in common that they are Stage=TransactionBatch
>>
>> If I look inside Scrip_Overlay.pm, I see
>> 397         foreach my $TransactionObj ( @Transactions ) {
>> 398             # in TxnBatch stage we can select scrips that are not
>> applicable to all txns
>> 399             my $txn_type = $TransactionObj->Type;
>>
>> so it looks as if I have an undefined value in @Transactions !?!?
>>
>> I log all transactions in rt.log and I have not been able to find any
>> triggering condition.
>>
>> Does anyone understand what is happening ?
>> How do I start debugging this ?
>>
>> Thanks
>> Gerard
>>
>>
>
>

-- 
Gerard FENELON              Corporate Support
                             Emulation&  Verification Engineering
                             2 bis, voie La Cardon
phone: +33 1 6453 2734      Parc Gutenberg
fax:   +33 1 6453 2740      91120 Palaiseau
http://www.eve-team.com     FRANCE