[rt-users] Time Worked Report

[Kenneth Crocker]

Walid,

I made a change to my version. Instead of "SuperUser" seeing all users, I
changed it to members of a particular group. My group managers didn't like
the "SuperUser" right because they had to see way too much other stuff that
didn't apply to their respective Queues, so I changed it for a specific
group.

Kenn
LBNL

On Tue, Apr 26, 2011 at 3:38 AM, Walid Haider <walid.haider at movensis.com>wrote:

>  Hi Kenn,
>
>
>
> Thanks for all the help – I finally managed to implement the Time Worked
> Report – the problem was when I copied the code for SelectMultiQueue from
> http://requesttracker.wikia.com/wiki/TimeWorkedReport, I did not realize
> there was a blank space for each line.
>
>
>
> Regards,
>
> Walid
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* quinta-feira, 31 de Março de 2011 18:35
>
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Time Worked Report
>
>
>
> Walid,
>
> In step 4, you don't mention editing the "Tabs" file with the changes
> specified in the instructions.
>
> In steps 5 & 6, those files should have been moved to
> usr/share/rt3/local/html/Tools/*Reports*.
>
> 1) The "Tabs" and "index.html" files must be modified & kept* in-sync* in
> order to see the option in the "Tabs" heading. That certainly explains why
> they both have the same paths for the same reports. You should compare the
> code between those two and make sure they look exactly like they should,
> according to the instructions.
>
> 2) The "TimeWorkedReport.html" file has to be where the "Tabs" and
> "index.html" files are pointing to within the "path" shown.
>
> Moving these files around to other directories will just frustrate you more
> and distract you away from de-bugging the real problem.
>
> If this doesn't work, send me a list of the modified code for "Tabs" and
> "index.html".
>
> Kenn
> LBNL
>
> On Thu, Mar 31, 2011 at 1:18 AM, Walid Haider <walid.haider at movensis.com>
> wrote:
>
> Hi Kenn,
>
>
>
> Thanks for the tip regarding RT $home, I will definitely consider it.
>
>
>
> I must be missing something, as I cannot see the Time Worked Report option
> on the menu.
>
>
>
> This is what I did:
>
>
>
> 1.       Created a *local* directory within /usr/share/rt3, and then
> created the /usr/share/rt3/local/*html* and /usr/share/rt3/local/html/*
> Elements* directories.
>
>
>
> 2.       Created the new file *SelectMultiQueue* (with the relevant
> content) within /usr/share/rt3/local/html/Elements
>
>
>
> 3.       Created …/rt3/local/*Tools*, …/rt3/local/Tools/*Reports*,* *and*
> *…/rt3/local/Tools/Reports/*Elements *directories
>
>
>
> 4.       Copied the *Tabs* file from
> /usr/share/rt3/html/Tools/Reports/Elements/Tabs to
> …/rt3/local/Tools/Reports/Elements
>
>
>
> 5.       Copied the index.html file from
> /usr/share/rt3/html/Tools/Reports/index.html to …/rt3/local/Tools/ and
> edited the file accordingly
>
>
>
> 6.       Created the *TimeWorkedReport.html*  (with the relevant content)
> file in …/rt3/local/Tools/
>
>
>
> 7.       I restarted httpd and logged into RT, but could not see  the
> Timed Worked Report option on the menu
>
>
>
> I then tried moving the index.html and TimeWorkedReport.html files from
> /usr/share/rt3/local/html/Tools/Reports into
> /usr/share/rt3/local/html/Tools/. But after restarting httpd, I still could
> not see the Time Worked Report.
>
>
>
> Finally, I tried creating the *local* directory in /usr and the *rt3*directory within it (/usr/local/rt3). I then moved the entire
> *html *directory, created in 1. (above), to /usr/local/rt3. But again,
> after restarting httpd I could not see the Time Worked Report.
>
>
>
> Thanks in advance,
>
> Walid
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* terça-feira, 29 de Março de 2011 16:42
>
>
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Time Worked Report
>
>
>
> Opps, that was supposed to be /local/html/Tools/Report. Sorry.
>
> Kenn
>
> On Tue, Mar 29, 2011 at 8:39 AM, Kenneth Crocker <kfcrocker at lbl.gov>
> wrote:
>
> Walid,
>
> Also, we used to have a different $home than /opt/rt3/ (in Solaris) and it
> caused *endless* problems when trying to implement extensions. We decided
> to just go to opt/rt3 and put it in VM and we've been sailing smoothly ever
> since. Just a thought for you to consider.
>
> Kenn
> LBNL
>
>
>
> On Tue, Mar 29, 2011 at 8:37 AM, Kenneth Crocker <kfcrocker at lbl.gov>
> wrote:
>
> Walid,
>
> Well, *Wherever* you have the .../Tools/Report/... you will need a
> .../local/Tools/Report/ version to put "TimeWorkedReport".
>
> Kenn
> LBNL
>
>
>
> On Tue, Mar 29, 2011 at 7:00 AM, Walid Haider <walid.haider at movensis.com>
> wrote:
>
> Hi Johan,
>
>
>
> No, I do not. Should I go ahead and create it  and then follow Kenn’s
> instructions?
>
>
>
>
>
> Regards,
>
> Walid
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Johan Sjöberg
> *Sent:* terça-feira, 29 de Março de 2011 14:56
>
>
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Time Worked Report
>
>
>
> Do you have a /usr/local/rt3?
>
>
>
> /Johan
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Walid Haider
> *Sent:* den 29 mars 2011 15:20
> *To:* Kenneth Crocker; rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Time Worked Report
>
>
>
> Kenn,
>
>
>
> Again, thanks for the reply. As I ran a packaged install of RT 3.8.4, my
> $home is /usr/share/rt3. My folder structure is different compared to what
> you mention below, as I do not have a share directory within my RT $home.
>
>
>
> Please advise if I should create the *local*  directory  within
> /usr/share/rt3.
>
>
>
> Thanks,
>
> Walid
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* segunda-feira, 28 de Março de 2011 17:33
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Time Worked Report
>
>
>
> Walid,
>
> What I mean is this; it is *highly recommended* that any changes you make
> to RT code be done in a *"local"* version. RT will automatically look to
> $Home/*local/*.../.../ (where $home is usually opt/rt3/) for *any override
> code* that an installation may have developed. In this example
> (TimeWorkedReport), I copied the various /$home*/share/*.../...
> directories & files listed in the "readme' for that report into a /$home/*
> local/*.../... *version/copy* of those *directoryies & files*. I did *NOT*make any changes to any
> */share/ version* of RT code. This is recommended for a couple reasons;
> the least of which it is *easier to maintain later versions* of RT without
> wiping out your local code (provided you keep a copy of that code). Also,
> industry wide for about the last 40 years, it has been considered a *best
> practice* to *never* mess with original code, but to provide a method that
> allows you to use other code instead.
>
> So, my advice is to first; return all /share/ code to it's original state.
> Then create $home*/local/*html/Tools/Reports directories in order to
> copy/create the files mentioned in the "TimeWorkedReport" documentation.
> That's what I did:
>
> 1) If it exists,type *“/opt/rt3/local/html/Elements/” <enter>* otherwise,
> create it.
> 2) Copy the *“delivered”* file (from .../share/...) *SelectQueue* over to
> this directory with a the new name.
>     A) Type *“cp /opt/rt3/share/html/Elements/SelectQueue
> SelectMultiQueue” <enter>*.
> 3) Replace the code in *“SelectMultiQueue”* with the code specified for
> this file from the document the *“TimeWorkedReport".*
> 4) If it exists, type *“/opt/rt3/local/html/Tools/” <enter>*, otherwise,
> create it.
> 5) Create new directories:
>     A) Create *“Reports”* directory within *“Tools”
>     *B) Get into *“Reports*” directory.
>     C) Create *“Elements”* directory within *“Tools/Reports”*
> 6) Copy the *“delivered”* files (from .../share/...) (*Tabs, index.html*)
> over to the new directories:
>     A) Copy the *“Tabs”* file over to *“Tools/Reports/Elements”*:
>         1) Within *“Elements”,* type *“cp
> /opt/rt3/share/html/Tools/Reports/Elements/Tabs .” <enter>*.
>         2) Go back 1 directory level to get to *“/Tools/Reports”*.
>         3) Copy the *“index.html”* file over to *“Tools/Reports” twice:*
>             a) Within *“Tools/Reports”,* type *“cp
> /opt/rt3/share/html/Tools/index.html .” <enter>*.
>             b) Within *“Tools/Reports”,* type *“cp
> /opt/rt3/share/html/Tools/index.html TimeWorkedReport.html” <enter>*.
> 7) Modify/Replace the code in *“Tabs”, “index.html” &  “TimeWorkedReport”
> *with the code specified for these files from the document the *“Time
> Worked Report”*.
>
> Anyway, This is the procedure I followed and I had absolutely no problems
> AND I didn't have to worry about Production being messed up.
>
> Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions.
>
> Hope this helps.
>
> Kenn
> LBNL
>
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