[rt-users] Ticket numbering to start at 2000

[CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **]

Hi,

I've setup a new installation of RT without migrating data from a previous installation : reason is that new queues/custom fields are defined in the new installation.

So the old installation has reached ticket number 1853.
To avoid having trouble/confusion with my external partner (to whom we are giving our ticket number for reference), I would like to start ticket numbering to 2000 or 3000.

I can't imagine create and close 1999 tickets then use RT Schredder.
Is there another easy way to do this ?

Cdt,

Franck CALLEJA-ALBILLOS
Email : franck.calleja-albillos at alcatel-lucent.com<mailto:franck.calleja-albillos at alcatel-lucent.com>

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