[rt-users] Problems with fresh install and RTFM

Kevin Falcone falcone at bestpractical.com
Thu Apr 28 12:25:02 EDT 2011


On Thu, Apr 28, 2011 at 12:15:17PM -0400, Eric Stoycon wrote:
>    I just finished installing a fresh copy of RT 3.8.8, working great, and I've been trying to

If you're doing a fresh install, you should really be working with
3.8.10
http://blog.bestpractical.com/2011/04/security-vulnerabilities-in-rt.html

>    get RTFM (2.4.3) to install. While it installs it isn't showing up in the webui.
>    I've checked the install logs and the only thing that stands out to me is what I have in bold
>    below.

The version check is unlikely to be relevant.

>    The make install runs with out a problem. I do see however that the plugins dir is empty. I am
>    not sure if this is an issue.
>    Any ideas as to why RTFM isn't showing up?

Can you show the make install?  If /opt/rt3/local/plugins is really
empty, then something must have failed during the install.  If you
have successfully installed the code in /opt/rt3/local/plugins then
the most common problem is an incorrect @Plugins line in your config.

-kevin
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