[rt-users] Question on CommandByMail error

[CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **]

Hello,

I encounter the same problem, and tried to identify what the difference is between timestamp and what I entered in the field "Due:".

My mail is only (except object of the email referring to an existing ticket) : 

Due:2011-05-09 16:00:00


And I receive :
Failed command 'due: 2011-05-09 16:00:00'
Error message: (no message)

And effectively, the field is correctly updated in the ticket.
Can someone point me how to generate a "good" timestamp ?

Cdt,

Franck CALLEJA-ALBILLOS
TREFLE pour Alcatel-Lucent
Centre de Compétences Managed Services - IP/MPLS

Tél. : +33 1 30 77 1362
Email : franck.calleja-albillos at alcatel-lucent.com


-----Message d'origine-----
De : rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] De la part de Kevin Falcone
Envoyé : vendredi 12 novembre 2010 20:23
À : rt-users at lists.bestpractical.com
Objet : Re: [rt-users] Question on CommandByMail error

On Fri, Nov 12, 2010 at 10:01:13AM -0800, Kenneth Crocker wrote:
>    However, if you're saying the format of the date itself (2010-11-15) is wrong, then I am
>    wondering what it should be since our "LocalizedDate" format is yyyy-mm-dd.

That is irrelevant.
The module does not pay attention to your date settings.

It takes a Timestamp

-kevin