[rt-users] Customize Ticket History

[omaisz-takács dániel]

hi John,
i do something like what you need in the ticket.css:
just add 
visibility:hidden
in the unnecessary div's css.
Do mind that RT uses the same CSS for a couple of places (like the ticket's
main tab uses the same as ticket history tab) so if you flush it, it'll be
gone from both places. If thats a problem you would probably need to branch
your /Ticket/display.html and /ticket/history.html to point to different
Ticket/elements/showhistory and add div tags so you can differentiate.
Hope this helps, this is how i do it, maybe not the best, bot it works for
us (=
Regards,
Daniel O.T.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of john s.
Sent: Monday, August 01, 2011 10:35 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Customize Ticket History [faked-from]


Hello everybody

Is there any way to customize the ticket History ?

for ex. i would like to hide the system messages for the ticket for  users

else the whole overview about the tickets will be lost


best regards john


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