[rt-users] Submitting tickets via emai is causing rt-server.fcgi to hang

Charlie Garrison garrison at zeta.org.au
Tue Aug 2 10:36:02 EDT 2011

Good morning,

On 2/08/11 at 9:50 AM -0400, Thomas Sibley 
<trs at bestpractical.com> wrote:

>On 08/02/2011 08:39 AM, Charlie Garrison wrote:
>> After doing more testing it appears that multi-part messages (or
>> messages with attachements) are causing the RT processes to hang. Can
>> anyone think of a reason for that, or how I can troubleshoot it?
>Are there any other log messages?  Can you capture a multipart message
>that causes it consistently?

There are no other log messages. Here are the log messages 
associated with the last test:

[Wed Aug 03 00:31:44 2011] [error] [client] 
FastCGI: incomplete headers (0 bytes) received from server "/usr/local/rt4/sbin/rt-server.fcgi"
[Wed Aug 03 00:31:44 2011] [error] [client] 
FastCGI: server "/usr/local/rt4/sbin/rt-server.fcgi" stderr: 
[Tue Aug  2 14:31:44 2011] [error]: Couldn't find sender's 
address (/usr/local/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[Wed Aug 03 00:31:44 2011] [error] [client] 
FastCGI: server "/usr/local/rt4/sbin/rt-server.fcgi" stderr: 
[Tue Aug  2 14:31:44 2011] [error]: Could not record email: 
Could not load a valid user (/usr/local/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

And I've attached a copy of the message I just sent to RT.

If I send that same message as plain-text it makes it through 
and creates a ticket.


    Ꮚ Charlie Garrison ♊ <garrison at zeta.org.au>

O< ascii ribbon campaign - stop html mail - www.asciiribbon.org
〠  http://www.ietf.org/rfc/rfc1855.txt
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Multi-part test.zip
Type: application/zip
Size: 1072 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110803/39aaf37d/attachment.zip>

More information about the rt-users mailing list