[rt-users] Temporary directory for uploaded file when creating a ticket

Kevin Falcone falcone at bestpractical.com
Thu Aug 4 10:54:01 EDT 2011

On Thu, Aug 04, 2011 at 03:03:20PM +0200, Luca Villani wrote:
> In our instalaltion, when we create a ticket via webinterface with an attached 
> file, it is stored in /var/tmp/
> In order to clusterize RT we mut change this directory to a nfs mounted share, 
> but we have found no configuration keyword for tmpdir handling.
> We have try to modify the TMPDIR variable for apache, but it doesn't work for 
> RT installation.
> Is there any method to change this behaviour?

Depending on your version of RT, it uses HTML::Mason's cgi_object,
which is often CGI.pm, and that should respect TMPDIR

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