[rt-users] Convert Other Ticketing System DB to RT?

Michael Steen michael.steen at livetext.com
Thu Aug 4 18:12:22 EDT 2011


I am wondering if anyone has successfully converted a database from another
ticketing system to RT.  I found a thread from 2008 about OTRS (
http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said
that most people abandon their former ticketing systems to start fresh with

In my case, I have about 1200 tickets that I would like to save currently
living in a Support Center ticketing system by Quality Unit.  If anyone has
had success in converting a DB, and/or if there is any existing
documentation I haven't found, please let me know.  Also, if anyone has met
with failure attempting to do something like this, I would appreciate your
feedback, as well.  I'd like to avoid wasted effort if it's not worth it in
the long run.


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