[rt-users] Convert Other Ticketing System DB to RT?
Michael Steen
michael.steen at livetext.com
Thu Aug 4 18:12:22 EDT 2011
All,
I am wondering if anyone has successfully converted a database from another
ticketing system to RT. I found a thread from 2008 about OTRS (
http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said
that most people abandon their former ticketing systems to start fresh with
RT.
In my case, I have about 1200 tickets that I would like to save currently
living in a Support Center ticketing system by Quality Unit. If anyone has
had success in converting a DB, and/or if there is any existing
documentation I haven't found, please let me know. Also, if anyone has met
with failure attempting to do something like this, I would appreciate your
feedback, as well. I'd like to avoid wasted effort if it's not worth it in
the long run.
Thanks,
Mike
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110804/67e682a5/attachment.htm>
More information about the rt-users
mailing list