[rt-users] ExternalAuth seems to do nothing

Kevin Falcone falcone at bestpractical.com
Fri Aug 5 09:49:36 EDT 2011

On Thu, Aug 04, 2011 at 01:40:15PM -0700, Erik Lyons wrote:
>    I have RT 4.0.1 newly installed and functioning on Fedora 15.
>    Additionally, I've installed RT::Authen::ExternalAuth and (I think) added all the
>    corresponding config directives, pointing to an AD server.
>    So far I've seen no indication that any LDAP connection has been attempted, I can only
>    authenticate as an internal RT user, and I see no log messages of any sort involving
>    ExternalAuth or LDAP or any related thing. Logging is on debug. What am I missing?

You actually have 3 kinds of logging enabled:

>    Set($LogToSyslog, "debug");

Many syslogs suppress debug messages

>    Set($LogToScreen, "error");

Your apache logs only get errors

>    Set($LogToFile, 1);

That isn't a valid value, so you get nothing useful in rt.log
Try "debug".

>    Set($ExternalAuthPriority,  [   'My_LDAP',
>                                    'My_MySQL',
>                                    'My_SSO_Cookie'
>                                ]

Did you want to check 3 things, or just your ldap config

>    Set($ExternalInfoPriority,  [   'My_MySQL',
>                                    'My_LDAP'
>                                ]
>    );

Did you want to check 2 things, or just your ldap config?

You don't actually have My_MySQL defined, so I bet you're getting
errors about that.

All of these comments assume that you've installed version 0.09,
cleared your mason cache and can see that the plugin is configured in
Tools -> Configuration -> Tools -> System Configuration

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