[rt-users] Debian RT install woes

Yan Seiner yan at seiner.com
Tue Aug 9 13:33:46 EDT 2011

Probably self-caused, but now I'm stuck.

I need to install both versions 3.8 and 4.0 on our test server.  We have a
running 3.8 installation (on another server) and we want to migrate it. 
For now we want to try various changes on the 3.8 tree; once that's stable
we will migrate to 4.0.


I installed request-tracker3.8 from Squeeze and request-tracker4 from

I changed the databases from sqlite to mysql and created new databases
rt3db and rt4db.  So far so good.

I changed RTSiteConfig.pm and apache2-fcgid.conf to show the correct
paths; rt3 is installed at http://tracker/rt3 and rt4 at

I can bring up the login screens for each installation.  No errors in
apache log files.


for the rt3 install, as soon as I log in, I get dumped back at document
root.  Seems like I messed up a path somewhere but I've checked and
rechecked and everything seems to be OK.  Where else can I set the root
install of RT?

For the rt4 install, I cannot log in at all.  No login works.  How do I
manually add (or verify) an admin user?

I don't mind blowing away databases or the entire installation.  This is a
test server with nothing installed at all right now.

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