[rt-users] RT4 add attachments to reply/comment

Joy Dragon joydragon at gmail.com
Tue Aug 9 15:44:03 EDT 2011

How can I get the default template for the reply or comment actions?
I've been changing all the templates to see if I can get to the one
that its using on those actions and still I cant get the attachments
for that ticket

Joy Dragon unki no ryoushi

On Mon, Aug 8, 2011 at 6:29 PM, Thomas Sibley <trs at bestpractical.com> wrote:
> On 08/08/2011 06:25 PM, Joanne Keown wrote:
>> Subject: AutoReply: {$Ticket->Subject}
>> Content-Type: text/html
>> Content:
>> RT-Attach-Message: yes
> Where'd that blank "Content:" header come from?  Your template should be:
>    Subject: AutoReply: {$Ticket->Subject}
>    Content-Type: text/html
>    RT-Attach-Message: yes
>    Your autoreply text here.
> Thomas
> --------
> 2011 Training: http://bestpractical.com/services/training.html

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