[rt-users] Missing Menu on Left

James Zuelow James_Zuelow at ci.juneau.ak.us
Thu Aug 11 12:32:39 EDT 2011

----Original Message----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
Of Kevin Falcone
Sent: Wednesday, July 27, 2011 1:12 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Missing Menu on Left

> Unfortunately, no, I haven't received any further information.
> Look at the top of your HTML source for the css and js links,
> something like /NoAuth/css/*squished and /NoAuth/js/*squished
> and try loading them to see what error you get
> -kevin

I found one error, but unfortunately fixing it didn't resolve the issue.  With mod_speling enabled, and check spelling turned on this line in the code generates and error:

<script type="text/javascript" src="/rt/NoAuth/RichText/ckeditor.js"></script>

Generates this Apache error message:



Multiple Choices
The document name you requested (/rt/NoAuth/RichText/ckeditor.js) could not be found on this server. However, we found documents with names similar to the one you requested.
Available documents: 

/rt/NoAuth/RichText/ckeditor (common basename) 


I went looking for ckeditor.js thinking it would be an easy fix.  Editing request_tracker4/html/Elements/HeaderJavascript to correct the path (it should be /rt/NoAuth/RichText/ckeditor/ckeditor.js, at least with the Debian Wheezy package installation) doesn't seem to fix it though.

After I fixed the path in HeaderJavascript I restarted apache, and the source code still shows the same incorrect path to ckeditor.js, and I get this Internet Explorer error:


Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 2.0.50727; MS-RTC LM 8; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC EA 2)
Timestamp: Thu, 11 Aug 2011 16:25:23 UTC

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://rt.cbj.local/rt/NoAuth/RichText/ckeditor.js

Message: 'CKEDITOR' is undefined
Line: 128
Char: 113
Code: 0
URI: http://rt.cbj.local/rt/NoAuth/js/squished-0d827a85fc350fae22bf999015a8d153.js


At that point, I am out of my depth.

James Zuelow
Systems Operations Manager
City and Borough of Juneau MIS
(907) 586-0236 

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