[rt-users] help with scrip (search correspond body)

Robert Vicchiullo rob at hautelook.com
Fri Aug 12 16:57:19 EDT 2011

Need a little help and would appreciate any advice.
I am trying to write a scrip for
"On Correspond Notify Requestors and Ccs"
I have Condition set to User defined and stage set to transactionbatch.

In Custom condition I have:

my $Content =  $self->TransactionObj->Attachments->First->Content;
if( $Content =~ m/Status\:/ ){
  $RT::Logger->error("--->found Status...");
  return 0;
$RT::Logger->error("--->NOT FOUND!!!");
return 1;

but for some reason the content is always blank, and even weirder it somehow gets in the if statement and logs "--->found status..."
so first off why is it not finding the content, I want to simply check the body of the email for a string, which I found multiple places on the wiki and list using the above way. Second why is the if statement finding "Status:" in an empty string??
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110812/b04f3f5e/attachment.htm>

More information about the rt-users mailing list