[rt-users] Temporary directory for uploaded file when creating a ticket

[Ruslan Zakirov]

Hi,

RT 3.8 and RT 4.0 uses sessions for uploaded files, so this shouldn't
be an issue.

Also, even one server true tmp files can not be shared between apache
processes, so RT avoids them. Even tmp file is created, it's destroyed
during the same request.

As far as I can see from our code and modules we use, everything
should respect TMPDIR. The only reason for files to be created in
different dir that TMPDIR ENV variable is either cleared or
overwritten later.

On Wed, Aug 10, 2011 at 3:16 PM, Luca Villani <luca.villani at dada.net> wrote:
> In data giovedì 4 agosto 2011 17:15:38, hai scritto:
>
>
>> > Depending on your version of RT, it uses HTML::Mason's cgi_object,
>> > which is often CGI.pm, and that should respect TMPDIR
>>
>> We had upgrade yesterday to RT 4.0.1, this is the relevand section in
>> apache config:
>>
>> <Location />
>>     Order allow,deny
>>     Allow from all
>>     SetEnv TMPDIR /www/COMMON/tmp
>>     SetHandler perl-script
>>     PerlResponseHandler Plack::Handler::Apache2
>>     PerlSetVar psgi_app /opt/rt/rt-4.0.1/sbin/rt-server
>> </Location>
>>
>> <Perl>
>>     use Plack::Handler::Apache2;
>>     Plack::Handler::Apache2->preload("/opt/rt/rt-4.0.1/sbin/rt-server");
>> </Perl>
>>
>>
>> SetEnv appears also at virtualhost definition, with no results.
>
> No one can give us a feedback about this?
>
> As far as RT store web loaded ticket attachments in /var/tmp, there is no
> chance to clusterize an installation: it is ok to use a NFS shared directory
> for tmpdir so all webserver in cluster can find attach even in case the
> balancer move the connection from one server to other, but it is not
> acceptable to mount the entire /var/tmp from a filer...
>
>
> --
> Luca Villani     -      Register.It S.p.A. - Dada Group
>
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-- 
Best regards, Ruslan.