[rt-users] modify predefined search

Kevin Falcone falcone at bestpractical.com
Mon Aug 15 11:34:58 EDT 2011

On Mon, Aug 15, 2011 at 11:29:06AM -0400, Mike DeVries wrote:
> I want to modify the columns displayed under the "highest priority
> tickets I own" for all users at one time.
> I see under the Global Attributes section of the
> ...Admin/Tools/Configuration.html page the format of the "Search -
> My Tickets" predefined search. But I don't find where this can be
> modified in the RT_Config.pm file. It seems to be defined in the
> initialdata file but modifying it there doesn't seem to generate the
> change on the RT homepage.

Click on edit in the upper right corner of the portlet, click on
"Edit" the predefined search "Highest priority tickets I own"
edit the format, save the search.

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