[rt-users] Problems with RT::Mason

Chris Phillips bandwidthwholesalers at gmail.com
Fri Aug 19 16:14:43 EDT 2011

I have the following specs:

FreeBSD 8.2-STABLE running in a jailed environment
Server: Apache/2.2.15 (Unix) DAV/2 mod_ssl/2.2.15 OpenSSL/0.9.8r PHP/5.2.10
mod_perl/2.0.5 Perl/v5.10.1
RT 4.0.2 installed from source

I am getting an internal server error whenever I try and load the RT UI.

[Fri Aug 19 10:35:54 2011] [error] [client] failed to resolve
handler `RT::Mason': Can't locate RT/Mason.pm in @INC (@INC contains:
/usr/local/lib/perl5/site_perl/5.10.1 /usr/local/lib/perl5/5.10.1/mach
/usr/local/lib/perl5/5.10.1 . /www) at (eval 4) line 3.\n

There is indeed no RT::Mason module in there.

I do however have the following:


Running a 'make testdeps' returns the following:

All dependencies have been found.

My apache config looks like this:

<Location /rt/>
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason

I have no statement for webmux.pl as it looks to be deprecated in RT4.

I have changed RT::Mason to HTML::Mason and the error goes away, but the
page is rendered blank without any errors or insight as to what else could
be wrong.

Does anyone have any idea what I might be doing wrong?

Thanks in advance!

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