[rt-users] Rt 4.0.1 Time Report

Alex Rhys-Hurn alex at itworx.co.ke
Tue Aug 23 19:59:26 EDT 2011

Hello Folks, 

I am still a very new RT user, but I am now making progress. 

I need to generate reports on time so that we can manage billing to customers. Thereport that I need is a total time worked per queue with a breakdown of time worked per ticket. 

I have seen two tools that may help at this URL: http://requesttracker.wikia.com/wiki/Contributions 

    • TimeWorked - Display a report with total time worked per queue/per user 
    • TimeWorkedReport - Display a report with total time worked per user per ticket for one or more queues. 

These appear to only work with RT 3.6 - 3.8 and not 4. 

Can anybody confirm that these work with RT 4 and or propose another solution? 

Thank you very much. 



Alex Rhys-Hur n | ITworX Limited 
P.O. Box 1649, 00502, Karen, Kenya 
Tel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541 
Web: www.itworx.co.ke 

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