[rt-users] Using Scrips assign CustomFields to incoming Tickets (from a pre-defined list of Custom Fields)

[Payam Poursaied]

Hi Behzad

As you mentioned, you want to update both on create and correspond. The scip parameters says it would only trigger on
correspond

Have you tried to modify the condition to "On Create" or clone this scrip and change the condition of new one to "On
Create"

 

I didn't go through your code but that condition make sense

 

 

          My code below (Scrip) simply parses the Subject line of incoming tickets, and "should" attempt to create (&
update) an incoming Ticket based on what shows up in the Subject line.

 

Problem:        

 

          Tickets do get created as I send my emails to RT, yet they do not get set with the Custom Field (from a
pre-defined set of custom fields), and Custom Field stays as "no value"

 

A) my Scrip parameters (using the web interface)

======================================

Scrip Description:      OnCreateAddCF

Condition:                             On Correspond

Action:                                              User Defined

Template:                               Correspondence-XYZ

Stage:                                                TransactionCreate

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110826/6c7b6965/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 5605 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110826/6c7b6965/attachment.bin>