[rt-users] How to initiate a ticket in request tracker for an external supplier

Gilbert Rebeiro gilbert at dido.ca
Fri Aug 26 10:24:59 EDT 2011

On 26/08/2011 10:19 AM, Thomas Sibley wrote:
> On 08/26/2011 10:08 AM, Gilbert Rebeiro wrote:
>> Is this too obvious?
>> The needs are to initiate a ticket (email) that doesn't send an
>> autoreply but is an email with the request showing the proper ticket
>> number in subject line.
>> This would then be sent to the organization (email address) that needs
>> to perform the task:
>> This way we can track the open task.
>> We can have updates populate the ticket when they reply to the email.
>> A RT user would be the requester in this case
>> Is anyone doing this?
>> There must be a way.
> Set yourself as the requestor and the supplier as the ticket Cc.  Make
> sure they have the rights to reply.  If you want CCs to get mail on
> ticket create, you may need to add the trivial scrip "On Create Notify
> Ccs with Template Correspondence" or modify one of the existing ones to
> include CCs.
> Thomas
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I don't see a way to create a ticket and add a cc in one step.
I do have the quick create how would I modify this to add any fields 
like cc ?

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