[rt-users] Search Format - Take button

[Christopher Lasater]

Hey Mike,

               You need to do it using the Advanced Edit and add the following line,  if its is not the last part you will need to add a comma at the end.  The main problem is that it will not work well with tickets already owned, since you can not take an already taken ticket.  

 

'<a href="__WebPath__/Ticket/Display.html?Action=Take&id=__id__">__loc(Take)__</a>/TITLE:NBSP'

 

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mike Johnson
Sent: Monday, August 29, 2011 11:41 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Search Format - Take button

 

Hi everyone,

 

So I'm trying to build a search that I'll put on a dashboard and on my RT At a Glance.

 

I want to have the "Take" button in it just like the "10 newest unowned" widget that is delivered with RT.

 

How do I do that in the query builder?

 

I know I can make the ticket id a link to take it... but I want a seperate button as my users are used to that "Take" button...

 

Is it possible?

 

Thanks!

Mike.

-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca

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