[rt-users] Search Format - Take button

Christopher Lasater CLasater at taleo.com
Mon Aug 29 12:01:48 EDT 2011

Hey Mike,

               You need to do it using the Advanced Edit and add the following line,  if its is not the last part you will need to add a comma at the end.  The main problem is that it will not work well with tickets already owned, since you can not take an already taken ticket.  


'<a href="__WebPath__/Ticket/Display.html?Action=Take&id=__id__">__loc(Take)__</a>/TITLE:NBSP'


From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mike Johnson
Sent: Monday, August 29, 2011 11:41 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Search Format - Take button


Hi everyone,


So I'm trying to build a search that I'll put on a dashboard and on my RT At a Glance.


I want to have the "Take" button in it just like the "10 newest unowned" widget that is delivered with RT.


How do I do that in the query builder?


I know I can make the ticket id a link to take it... but I want a seperate button as my users are used to that "Take" button...


Is it possible?




Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110829/9dcd9923/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: PGP.sig
Type: application/pgp-signature
Size: 475 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110829/9dcd9923/attachment.sig>

More information about the rt-users mailing list