[rt-users] Trouble with scrip to set status based on email subject

[Dave Pascoe]

I tried TransactionBatch, same result.

On Tue, Aug 30, 2011 at 11:26 AM, ktm at rice.edu <ktm at rice.edu> wrote:

> Shouldn't that be TransactionBatch and not TransactionCreate?
>
> Cheers,
> Ken
>
> On Tue, Aug 30, 2011 at 11:17:54AM -0400, Dave Pascoe wrote:
> > Forgot to mention - running 4.0.2.
> >
> > -Dave
> >
> > On Tue, Aug 30, 2011 at 10:53 AM, Dave Pascoe <davekm3t at gmail.com>
> wrote:
> >
> > > Trying to set up this Scrip to set Resolved status based on email
> subject.
> > >  It is auto-closing all tickets.
> > > Any ideas?  I have to be missing something basic.  I already tested the
> > > regex match separately.  I also thought I had the logic reversed but
> tested
> > > it both ways (!~ and =~).
> > >
> > > TIA,
> > > Dave
> > >
> > > Description: Auto Close Google Checkout emails
> > > Condition: On Create
> > > Action: User Defined
> > > Template: Global Template: Blank
> > > Stage: TransactionCreate
> > >
> > > Custom condition:
> > > my $match = "Order [0-9][0-9]+ has been cancelled by Google";
> > > my $t_subject = $self->TicketObj->Subject;
> > > if ( $t_subject =~ /$match/i ) {
> > > return 1;
> > > }
> > > else {
> > > return 0;
> > > }
> > >
> > > Custom action preparation code:
> > >
> > > return 1;
> > >
> > > Custom action cleanup code:
> > >
> > > $self->TicketObj->SetStatus( "resolved" );
> > > return 1;
> > >
> > >
> > >
> > >
>
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