[rt-users] Autocreate external users

Ruslan Zakirov ruz at bestpractical.com
Thu Dec 8 05:53:49 EST 2011


On Fri, Dec 2, 2011 at 10:49 PM, Yan Seiner <yan at seiner.com> wrote:
> I need to allow for the automatic creation of unprivileged users when we
> get emails from outside.  Right now I create privileged users when they
> log in via LDAP:
>
> Set($AutoCreateNonExternalUsers, 1);
> Set($AutoCreate, {Privileged => 1});
>
> Now I need to create unprivileged users on emails from outside, mostly as
> reply to tickets...
>
> Seems like it used to work under 3.8 and I broke something moving to 4.0....
>
> Any suggestions?

AutoCreate is RT's option and works in RT even without EA plugin.

May be to achieve what you want you can map Privileged in attr_map
option to LDAP attribute that always has 1 as value. As well, set
AutoCreate to default. Never tried this.

> --
> Pain is temporary. It may last a minute, or an hour, or a day, or a year,
> but eventually it will subside and something else will take its place. If
> I quit, however, it lasts forever.
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012



-- 
Best regards, Ruslan.



More information about the rt-users mailing list