[rt-users] Customize Quicksearch RT 4.0.4

[Ruslan Zakirov]

On Wed, Nov 30, 2011 at 5:14 PM, Sean McDaid <seanmcdaid2000 at gmail.com> wrote:
> Also where can the state of a status be defined, for example "cust_info"
> should be a Waiting state?

RT has only 3 states: initial, active and inactive. No waiting state,
stalled status that is in default lifecycle is still considered
active.

-- 
Best regards, Ruslan.