[rt-users] Transaction custom field not showing in Incident

[Ruslan Zakirov]

On Tue, Nov 15, 2011 at 12:02 AM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Mon, Nov 14, 2011 at 01:55:42PM -0500, Xin, Qiao wrote:
>> I created a Ticket transactions custom field named "Notification" and applied to the "Incidents" queue of RTIR.
>> However, it is not shown in the page when I try to "Reply" or "Comment" to ticket. I add "Modify custom field" and "
>> See custom fields" privileges to everyone and it is still not shown.
>>
>> To test, I applied the field to the queue "General" and the field is shown correctly on the "Reply" page. I searched
>> in the mailing list and somebody said RTIR queues are special. Is there anyway I can enable the transaction custom
>> field in "Incidents" queue?
>
> Unfortunately - the Reply page in RTIR predates Transaction Custom
> Fields and was never updated to include them.
>
> I thought there was a feature ticket open about this, but I can't find it.
>

This is implemented in RTIR 3.0.0rc1 that is also port of RTIR over RT4.


> -kevin
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011



-- 
Best regards, Ruslan.