[rt-users] How to set a language preference when creating a ticket with the rt CLI?

[Ruslan Zakirov]

On Fri, Dec 9, 2011 at 01:01, Stefan Vollmar <vollmar at nf.mpg.de> wrote:
> Hi,
>
> we have created a simple web interface for our users - they can now easily create tickets and this works, in general, very well. We have provided some custom templates for our queues (in German) and they are being used by RT. However, we have not yet customized all templates and RT uses the English default templates for the cases where we do not have our own versions. The PHP script that manages the web interface creates tickets in this way:
>
> $cmd = "$RTBIN create -t ticket set subject='$subject' set queue='$QUEUE' ...
>
> Is there a "set language=..." parameter we could use (sorry, if I have overlooked this in the documentation wiki)?


There is no such concept. Search for templates translation in archives
to understand why. In several words. A scrip may notify multiple
people with one mail and these people can talk in different languages.
Notification scrips are not capable to split recipients into multiple
groups by language and use different templates to notify them.

People often use multiple queues to provide support in different languages.

> Many help in advance.
> Warm regards,
>  Stefan
> --
> Dr. Stefan Vollmar, Dipl.-Phys.
> Head of IT group
> Max-Planck-Institut für neurologische Forschung
> Gleuelerstr. 50, 50931 Köln, Germany
> Tel.: +49-221-4726-213  FAX +49-221-4726-298
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> Email: vollmar at nf.mpg.de   http://www.nf.mpg.de
>
>
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>
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-- 
Best regards, Ruslan.