[rt-users] Get value of a transaction custom field

[Constant DAIX]

Hi everybody,

Could someone tell me how to get the value of a transaction custom field ?

I tried a lot of functions but I can't get this value. I just can have the name and the description of this custom field, the content, subject, headers of the reply associated to the custom field.

Code used :

my $Value = 1;
my $Transactions = $self->TicketObj->Transactions;
my $TCustomFields = $Transactions->First->CustomFields;
while (my $TCustomField = $TCustomFields->Next()) 
{
     my $nam = $TCustomField->Name;
     if ($nam eq 'CFName') {

         $Value = $Transactions->First->FirstCustomFieldValue($nam);

     }
     else {
         $Value = 55;
     }
}

$RT::Logger->info( "Value is :" . $Value);

--> This always returns ' '.


Thanks for your help.

Regards,

Constant