[rt-users] A little question about Approval

[Daniel Garcia Mejia]

Hi,

I have a question about creating approvals in RT.  I don't understand 
how it worksApprovals. Is to define a template 'Queue: ___Approvals' in 
a queue where we want to implement the Approval?
Conceptually, 'Approval' is a separate queue where we send tickets that 
must be approved prior to solving them? What is the difference then with 
the concept of parent-child ticket? (because I can not see the 
difference between Approval and parent-child ticket)

Thanks!!



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