[rt-users] Help with Attachment for correspondence

[Kevin Falcone]

On Mon, Dec 12, 2011 at 03:13:07PM -0500, Joe Kirby wrote:
>    We have RT Reply setup to send ticket info to the user in addition to the content.
>    I have been requested to also include attachments when corresponding so that someone does not
>    have to actually bring up the ticket to view the attachment but can look at the email
>    generated by RT for the correspondence including any attachment(s)
>    I have research several areas in the wiki with no luck.
>    Is this possible and if so can you share the code or template

Sounds like you removed RT-Attach-Message: Yes from your
Correspondence templates.  It ships with the default RT install.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111212/efd9a8a2/attachment.sig>