[rt-users] A little question about Approval

[Kevin Falcone]

On Tue, Dec 13, 2011 at 03:05:25PM +0100, Daniel Garcia Mejia wrote:
> How many steps in your flow do you envision and what are they for?
> 
> This 'workflow' consists of the following steps:
> 1.-For example User B creates a ticket in a queue 'Example1'.
> 2.-Automatically, the ticket going to have to be approved by a user C.
> 3.-When the user has accepted the ticket C User B, it passes to
> another queue ticket 'Example2' with status 'resolved'.

You have an On Create Scrip in Example1 that creates the ___Approvals
ticket and a Scrip in Approvals or in Example1 (depending on how you
want to write the condition) that moves the ticket to Example2 and
changes the status.

I'm not able to write out all the code required for this, but I
believe you already have access to the code examples from a training
that contain the first half of this.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111213/71824cef/attachment.sig>