[rt-users] Error with ticket status change

[Daniel Garcia Mejia]

Hi,

I have a problem when I want to change the ticket status from 'open' to 
'resolve'.
The idea is:

1.-I create a ticket in a queue and his approval. The ticket status at 
now is 'pending of approval'.
2.-I accepted approval, so the ticket status change from 'pending' to 
'open'.
3.-At this moment, when ticket status is 'OPEN', I want to automatically 
switch to 'SOLVED'

I have problems with STEP 3, because I create the next action and 
DOESN'T work :(
The action is:

Condition: 'When change the status'
Action: 'Notify the owner'
Template: 'Global template:Resolve'
Phase: Disabled

I suppose that 'Global template:Resolve' change the status of the ticket 
when the ticket change the status.

Why don't work? If it does not work with this configuration, there is 
some simple way to switch to 'solved' when you change the ticket status?

THANKS!!:)

Best regards!

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