[rt-users] SLA due exceed monitor

[Thomas Lau]

Yes, I understand the method, but not sure why due date can't define time, any idea? 



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----- Original Message -----
From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Fri Dec 16 04:09:48 2011
Subject: Re: [rt-users] SLA due exceed monitor

On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote:
> Guys, I am trying to monitor SLA due date using external tools like nagios or zabbix, but I haven't find a way to do that, we have SLA extension running for couple months now.
> Anyone could give me some advice based on rt command line or mysql queue? 

Use the Query Builder to search for overdue tickets, once you're happy
with the results, you can run that same search from bin/rt

-kevin