[rt-users] SLA due exceed monitor

[Thomas Lau]

I could set due before Dec 10 2011, but I can't set display all ticket which due before Dec 10 2011, 2PM, how do you do such query?
________________________________________
From: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone [falcone at bestpractical.com]
Sent: Friday, December 16, 2011 7:54 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] SLA due exceed monitor

On Fri, Dec 16, 2011 at 04:12:47AM +0800, Thomas Lau wrote:
> Yes, I understand the method, but not sure why due date can't define time, any idea?

I'm not sure I understand the question.  The SLA Extension and Due
date absolutely set times.

-kevin

> ----- Original Message -----
> From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
> To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
> Sent: Fri Dec 16 04:09:48 2011
> Subject: Re: [rt-users] SLA due exceed monitor
>
> On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote:
> > Guys, I am trying to monitor SLA due date using external tools like nagios or zabbix, but I haven't find a way to do that, we have SLA extension running for couple months now.
> > Anyone could give me some advice based on rt command line or mysql queue?
>
> Use the Query Builder to search for overdue tickets, once you're happy
> with the results, you can run that same search from bin/rt
>
> -kevin
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