[rt-users] SOS - RT 4.0.1 wont work after restarting the server from a power outage

[Thomas Sibley]

On 12/20/2011 06:19 AM, omaisz-takács dániel wrote:
> Our server got a “crash” from a power outage, after restarting our RT
>  jumps to the /Install/index.html site, with only one message:
> 
> Config file /opt/rt/etc/RT_SiteConfig.pm is locked
> 
> I found out if I give write permission to the SiteConfig, it will go
> into the install procedure, but I don’t want that, as this RT instance
> is in full production now.

RT going into install mode means that it can't find your database.
Check that your database server is running, not corrupted, and that you
can run queries on it by hand.

Thomas