[rt-users] create more approval queues

[Daniel Garcia Mejia]

So, I have this script that put ticket status from 'new' to 'open' when 
all dependend on by are resolt.
With normal tickets WORKS, but with approbal tickets doesn't work... why ?

The script is:

return 1 if ($self->TransactionObj->NewValue !~ 
/^(?:resolved|deleted|rejected)$/);
   my $DepOnBy = $self->TicketObj->DependedOnBy;
   while( my $l = $DepOnBy->Next ) {
     next unless( $l->BaseURI->IsLocal );
     next unless( $l->BaseObj->Status =~ /^(?:new|open|stalled)$/ );

     # here you can add any action
     # see also example below
     $l->BaseObj->SetStatus('resolved');
   }
   $DepOnBy = undef;
   return 1;



Thanks for you time

On 20/12/11 16:46, Daniel Garcia Mejia wrote:
> So, it is possible to have a duplicate copy of queue '__Approval' but 
> with another name?
>
>
>
> On 20/12/11 15:52, Daniel Garcia Mejia wrote:
>> I have a question with creating more approbal queues, other than the 
>> default that comes ('___Approval')
>>
>> I create a new queue with type 'approval'.
>>
>> My problem is that when creating a ticket that creates a ticket 
>> approval in queue '__Aprobbal' when it is approved, the ticket 
>> automatically switches to 'open'.
>> In contrast, in another queue 'approbal' that I created, the ticket 
>> does not go 'open' IS ALWAYSas 'new'.
>>
>> Why is this?
>>
>> Thankyou!!
>>
>
>

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