[rt-users] Option to store attachments on the filesystem

[Thomas Sibley]

Hi Geoff,

There exists a Best Practical written extension for putting attachments
on disk, but it is not public.  (Multiple mailing list posts have
mentioned it in the last year.)

As Ken points out, there are non-trivial issues and maintenance
associated with using a database store and a filestore.  This is one of
handful of reasons it isn't public.

On 12/22/2011 03:42 PM, Geoff Mayes wrote:
> Most importantly for the Best Practical folks, this option increase 
> the appeal of RT to larger organizations instead of the "small- to 
> medium-sized" market as stated at 
> http://requesttracker.wikia.com/wiki/ManualIntroduction. The addition
> of this feature along with the recent SphinxSE option truly makes RT
> more feasible and attractive to larger organizations.

We deal with some huge RT instances at some huge organizations.  The
assertion on the wiki page you point to is simply incorrect.

Best,
Thomas