[rt-users] RT-Extention-QueueDeactivatedScrips

[David Moreau Simard]

Okay, I've managed to make it work.

In the patch, there is a file Scrip_Overlay.pm - now, I've renamed this 
file to Scrip.pm since this is the file that it is meant to extend.
After doing some tests, I could not get RT to use the extended Scrip.pm 
- maybe you could provide some insight on that.

However, when I placed the extended Scrip.pm into local/lib/RT, scrip 
activation and deactivation worked as expected.

Any ideas ?

*David Moreau Simard*


On 11-12-28 2:17 PM, David Moreau Simard wrote:
> Okay, I've figured it out what was the issue.
> In the patch you provided, the file hierarchy isn't the same as the 
> one I have.
>
> If I look at /opt/rt4/share/html, I have the following:
> drwxr-xr-x 10 root bin  4096 Dec 28 12:24 Admin
> drwxr-xr-x  3 root bin  4096 Dec 28 12:24 Approvals
> drwxr-xr-x  4 root bin  4096 Dec 28 12:24 Articles
> -rw-r--r--  1 root bin  2263 Dec 28 12:24 autohandler
> drwxr-xr-x  3 root bin  4096 Dec 28 12:24 Dashboards
> -rw-r--r--  1 root bin  2285 Dec 28 12:24 dhandler
> drwxr-xr-x  3 root bin  4096 Dec 28 12:24 Download
> drwxr-xr-x 15 root bin  4096 Dec 28 12:24 Elements
> drwxr-xr-x  4 root bin  4096 Dec 28 12:24 Helpers
> -rw-r--r--  1 root bin  5158 Dec 28 12:24 index.html
> drwxr-xr-x  3 root bin  4096 Dec 28 12:24 Install
> -rw-r--r--  1 root bin  2188 Dec 28 12:24 l
> drwxr-xr-x  5 root bin  4096 Dec 28 12:24 m
> drwxr-xr-x  9 root bin  4096 Dec 28 12:24 NoAuth
> drwxr-xr-x  2 root bin  4096 Dec 28 12:24 Prefs
> drwxr-xr-x  3 root bin  4096 Dec 28 12:24 REST
> drwxr-xr-x  3 root bin  4096 Dec 28 12:24 Search
> drwxr-xr-x  5 root bin  4096 Dec 28 12:24 SelfService
> drwxr-xr-x  5 root bin  4096 Dec 28 12:24 Ticket
> drwxr-xr-x  2 root bin  4096 Dec 28 12:24 Tools
> drwxr-xr-x  2 root bin  4096 Dec 28 12:24 User
> drwxr-xr-x  3 root bin  4096 Dec 28 12:24 Widgets
>
> Now, in the rt_local folder of the patch, the html folder looks like 
> this:
> drwxrwxrwx 3 root root 4096 Dec  5 03:49 Admin
> drwxrwxrwx 2 root root 4096 Dec  5 03:50 Queues
>
> Notice the Queues folder ? I moved it inside Admin - just like in the 
> default hierarchy:
> # ls -al /opt/rt4/share/html/Admin/
> total 48
> drwxr-xr-x 10 root bin 4096 Dec 28 12:24 .
> drwxr-xr-x 20 root bin 4096 Dec 28 12:24 ..
> drwxr-xr-x  4 root bin 4096 Dec 28 12:24 Articles
> -rw-r--r--  1 root bin 2213 Dec 28 12:24 autohandler
> drwxr-xr-x  2 root bin 4096 Dec 28 12:24 CustomFields
> drwxr-xr-x  2 root bin 4096 Dec 28 12:24 Elements
> drwxr-xr-x  3 root bin 4096 Dec 28 12:24 Global
> drwxr-xr-x  2 root bin 4096 Dec 28 12:24 Groups
> -rw-r--r--  1 root bin 2268 Dec 28 12:24 index.html
> drwxr-xr-x  2 root bin 4096 Dec 28 12:24 Queues
> drwxr-xr-x  3 root bin 4096 Dec 28 12:24 Tools
> drwxr-xr-x  2 root bin 4096 Dec 28 12:24 Users
>
> I now get the global scrip activation toggles inside the queue scrips 
> configuration.
> I'm now testing to see if I am able to get the expected behavior from 
> my global scrips.
>
> I've created a dummy global scrip which re-opens a ticket if the 
> status is changed. If I change the status to "stalled", it resets the 
> ticket's status to "open".
> Now, I've tried deactivating the scrip both through the global section 
> and the queue section but it keeps going.
>
> Trying to figure out what is the issue and I will report back !
>
> *David Moreau Simard*