[rt-users] including HTML attachments on a comment action

[Jason A. Smith]

On 02/01/2011 06:31 AM, Mark Blackman wrote:
> Hi,
>
> We're using RT 3.6.7 in one setting and in particular, we'd like to be
> able to
>
> 1. submit a ticket via email with a single HTML attachment (already
> supported)
>
> 2. view the HTML attachment inline as HTML by default (nice, but not
> critial) for that ticket.
>
> 3. most importantly, on "comment", have the HTML attachment sent to
> the CC recipients as an HTML attachment (with little or no scrubbing)
> for that ticket in step (1). This is critical
>
> Despite using "RT-Attach-Message: yes" in the relevant template, this
> is not happening.
>
> Suggestions appreciated.

I am not sure if this is possible in rt-3.6.x, but 3.8 added much better 
html support, see: docs/templates.pod

Basically, in your templates, make sure the top contains:

Content-Type: text/html

and near the bottom where the message content is added, it has to be 
changed to:

{$Transaction->Content(Type => 'text/html')}