Hi Björn, as far as I know you can even use the Result.tsv from RT 4.0 without upgrading. So you get also the changes in RT 4.0, for example not all ticket fields in the tsv but only the fields in the search result. -Chris Am 01.02.2011 14:43, schrieb Björn Schulz: > Hi Kevin, > > I'll try to upgrade... > > Thx, > Björn