[rt-users] CF value is not updated from perspective of callback

[Jeff Blaine]

*crickets*

Okay, well, just so everyone knows, "Require CF being set
before resolve" won't work properly without an answer to the
quoted message below.  The user will be shown the error screen,
but can just navigate away from it without using the back
button, and will find that the ticket is in fact resolved.

So if that matters to you, don't use this after all :/

     http://requesttracker.wikia.com/wiki/RequireCFResolve

Or, you *can use it* with an 'On Resolve' Scrip that sets
the ticket status back to open, if it was resolved, and
if your CF is not set.

On 1/20/2011 7:13 PM, Jeff Blaine wrote:
> Hi folks, I've hit another snag. Any help would be appreciated.
>
> RT 3.8.7.
>
> PROBLEM
> =======
>
> After submission of Modify.html (editing Basics) where I changed
> 2 things
>
> FROM
>
> Status: stalled
> Classification: Non-Compliance
>
> TO
>
> Status: resolved
> Classification: Foobar
>
> The resulting log data generated from my callback (which is
> Modify.html/Default) shows 'resolved' but shows the OLD value
> for Classification, not the new one:
>
> Jan 20 18:06:50 rtdev1 RT: DEBUG Status = 'resolved'
> ...
> Jan 20 18:06:50 rtdev1 RT: DEBUG name = 'Classification'
> val = 'Non-Compliance'
>
> Note that the ticket is modified properly though. The values
> on screen once the page updates are:
>
> Status: resolved
> Classification: Foobar
>