[rt-users] No Content from Replies for Requestors!

[Steve McStravick]

Doing a more comprehensive search I've found more article that seem to have
the same behaviour, but no real CLEAR answer
 
I still don't understand why the Admin correspondence works, but the
Requestor/Cc doesn't
 
I tracked down the following from the log, that might help.
 
[Mon Jan 31 14:27:15 2011] [warning]: Couldn't load object RT::Transaction
#0 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:1595)
 
I've done has some suggested by adding Content-type=text/html, and it seems
to kinda work!
It does the HTML message first..then a plain-text after showing all of the
html tags.
 
Other info.
I have SuppressInlineText turned on, but I didn't think that would have an
effect on email.
 
Any thoughts?
 
Steve
 
From: Steve McStravick [mailto:smcstravick at eyelit.com] 
Sent: Thursday, February 03, 2011 9:34 AM
To: 'rt-users at lists.bestpractical.com'
Subject: No Content from Replies for Requestors!
 
I have a strange situation.
We are rolling out RT 3.8.8 and have hit the following issues a couple of
times now, but not always!
Replies Sent out to our Requestors and Cc  sometime show "Transaction
contains no content" when there IS content,
and in fact the AdminCcs get the message on the same transaction!
 
Here is the suspect template that is used for Requestors and Cc (slightly
change from the default Correspondence template):
 
RT-Attach-Message: yes
Sender: Company Support <help at email.com> 
From: Company Support <help at email.com>
 
{$Transaction->Content()}
 
<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
 
 
Whereas the AdminCc is almost the same, except I don't make the Sender&From
Anonymous and I add the Owner to the subject:
RT-Attach-Message: yes
Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
 
<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
 
{$Transaction->Content()}
 
 
Here is a example of the emails generated (note: it had an XML attachment
for this one..another time it has SQL attached)
To Requestors & Ccs:
Sender: Company Support <help at email.com> 
From: Company Support <help at email.com>
Subject: [RT#3144] FW: Multi Sample DC 
Reply-To: help at email.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12542
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
 
This transaction appears to have no content
 
Ticket <URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
 
 
To AdminCc:
Subject: [RT #3144] Owner: (me) FW: Multi Sample DC 
From: "My Myself via RT" <help at mail.com>
Reply-To: help at mail.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
 
<URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
 
Hello Scott,
 
Can you please import the following attachment. I just added a _1 to the end
of
the operation Id. Please let me know if that resolves your problem.
 
 
Thanks
Steve
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