[rt-users] Re quest Tracker Doesn't work properly Web if Doesnt show all Elements
rtjoe
fireskyer at gmx.de
Mon Feb 7 02:41:51 EST 2011
Hello Thomas
RT_SiteConfig.pm:
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
#Set( $rtname, 'example.com');
#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
1;
#TIMEZONE . takes the timezone from linux installation.
my $zone = "UTC";
$zone='/bin/cat /etc/timezone'
if -f "/etc/timezone";
chomp $zone;
Set($Timezone, $zone);
# THE BASICS:
Set($rtname, 'rtsdatabase');
Set($Organization, 'rt.example.com');
Set($CorrespondAddress , '');
Set($CommentAddress , 'rt-comment at example.com');
# THE WEBSERVER:
Set($WebPath , "/");
Set($WebBaseURL , "http://rt.example.com");
# THE DATABASE:
Set($DatabaseType, 'mysql');
Set($DatabaseHost, 'localhost');
Set($DatabaseUser , 'rt_user');
Set($DatabasePassword , 'wibble');
Set($DatabaseName, 'rt3');
Set($RTAddressRegexp ,
'^help(-comment)?\@(help|admin)\.(example\.org|ourother\.domain\.com)$');
I think you mean this :
http://ipadresse/rt/index.html
<!DOCTYPE html
PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<!--
% $m->out('--'.'>');
% $m->comp('/Elements/Header', Title=>loc("RT at a glance"), Refresh =>
$session{'home_refresh_interval'}||RT->Config->Get('HomePageRefreshInterval',
$session{'CurrentUser'} ));
% if (0) {
%# -->
<html><head>
<meta http-equiv="refresh" content="30;
url=http://bestpractical.com/rt/rt-broken-install.html">
<title>Almost there!</title></head>
<body>
http://www.bestpractical.com/images/unconfigured-rtlogo.jpg
<br /><br />
<h1>You're almost there!</h1>
You haven't yet configured your webserver to run RT.
You appear to have installed RT's web interface correctly, but haven't yet
configured your web
server to "run" the RT server which powers the web interface.
The next step is to edit your webserver's configuration file to instruct it
to use
RT's <strong>mod_perl</strong>, <strong>FastCGI</strong> or
<strong>SpeedyCGI</strong> handler.
If you need commercial support, please contact us at
sales at bestpractical.com.
<!--
% }
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
%# <jesse at bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Tabs,
Title => loc("RT at a glance"),
current_tab => 'index.html',
current_toptab => 'index.html',
tabs => $tabs,
actions => $actions,
&>
<& /Elements/ListActions, actions => \@results &>
<& /Elements/MyRT &>
<%init>
my @results;
my $skip_create = 0;
$m->callback( ARGSRef => \%ARGS, results => \@results, CallbackName =>
'Initial',
skip_create => \$skip_create );
if ( $ARGS{'QuickCreate'} ) {
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj->Load($ARGS{Queue}) or Abort(loc("Queue could not be
loaded."));
my $CFs = $QueueObj->TicketCustomFields();
my $ValidCFs = $m->comp(
'/Elements/ValidateCustomFields',
CustomFields => $CFs,
ARGSRef => \%ARGS
);
if ( $ValidCFs && !$skip_create ) {
my ($t, $msg) = CreateTicket(
Queue => $ARGS{'Queue'},
Owner => $ARGS{'Owner'},
Status => 'new',
# yes! it's Requestors, not Requestor
Requestors => $ARGS{'Requestors'},
From => $session{'CurrentUser'}->EmailAddress,
Content => $ARGS{'Content'},
Subject => $ARGS{'Subject'});
push @results, $msg;
}
elsif ( !$ValidCFs ) {
push @results, "can't quickly create ticket in queue " .
$QueueObj->Name . ' because some custom fields need to be set,
please go to normal ticket creation page to do that.';
}
}
if ( $ARGS{'q'} ) {
RT::Interface::Web::Redirect(RT->Config->Get('WebURL')."Search/Simple.html?q=".$m->interp->apply_escapes($ARGS{q}));
}
my $actions;
if ($session{'CurrentUser'}->HasRight(Right => 'ModifySelf', Object =>
$RT::System)) {
$actions = {
A => { title => loc('Edit'),
path => 'Prefs/MyRT.html',
},
};
}
my $tabs = $m->comp("/Elements/DashboardTabs");
</%init>
%# --></body></html>
greetings rtjoe
Thomas Sibley wrote:
>
> On 04 Feb 2011 10:01, rtjoe wrote:
>>
>> Update 3:
>> I tried to integrate fastcgi with the following settings:
>> # ip based virtual host
>> <VirtualHost 192.168.112.23>
>> # ServerName rt.example.com
>> DocumentRoot /opt/rt3/share/html
>> AddDefaultCharset UTF-8
>>
>> # optional apache logs for RT
>> ErrorLog /opt/rt3/var/log/apache2.error
>> TransferLog /opt/rt3/var/log/apache2.access
>> AddHandler fastcgi-script fcgi
>> ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
>> <Directory "/opt/rt3">
>> Options FollowSymLinks ExecCGI
>> AllowOverride None
>> </Directory>
>
> Show us your RT_SiteConfig.pm.
>
>>> If i try to connect to my RT Site it comes this picture:
>>>
>>> http://old.nabble.com/file/p30843030/rtpicture5.jpg
>
> You're not getting the images or CSS. What are the CSS urls in the HTML
> source? And the image url?
>
> Thomas
>
>
--
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