[rt-users] per-"software project" oriented queue or per-"service" ?

[Kenneth Crocker]

Fabrizio,

Why not a third option? Create a Queue for each SW project, then when the
project is over, just rename the Queue to indicate it now serves as an
"Application Support" Queue to handle *future bugs, enhancements and
Customization requests*? The Queue stays alive and ALL history for all kinds
of work done for that software is in one place. That would be especially
helpful if a request for a customization comes along and the engineer wants
to know why certain tasks were designed/coded a particular way, the
email/comments history would be helpful.

Just a thought.

Kenn
LBNL

On Thu, Feb 10, 2011 at 2:51 AM, Fabrizio Sebastiani
<sebastiani at nergal.it>wrote:

> I have browsed unuseful much on RT docs & resources: wiki, FAQ etc...
>
> in the RT book i have read that the RT logic and philosophy discourages
> creation of queues
> that have short lifetime due "users, groups, and queues" are thought to be
> stable during time.
>
> I need to manage bug tracking for different software projects, more or less
> in the same way. Each software project has a defined lifetime (some month,
> in average, and then is "closed") and each of them has a different
> development team, verification team, QA team etc...
>
> I see two possibilities:
> 1) define one queue "sw-bugs" and manage different project apportionment
> using a Custom Fields named "Project" with values
> "Project1","Project2","Project3"... ; but how to manager membership in this
> way? Is it a problem if such values changes oftern during time?
> 2) use one different queue for each sw project: this seems to be much
> reasonable , but all configuration examples that I see about RT seems to not
> to be a best practice in general: does it have some side effect to have a
> constantly growing set of queues in the RT instance?
>
> what does it seems to be a best practice of the two above ?
>
> Thank you for you help!
>
> --
> Fabrizio Sebastiani
> NERGAL srl - Via B. Bardanzellu, 8 - 00155 Roma - Italy
> web            : http://www.nergal.it
> office phone   : +39-06-40801173
> office fax     : +39-06-40801283
> mobile         : +39-328-3139798
> e-mail         : fabrizio.sebastiani at nergal.it
>
>
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