[rt-users] Sending Email to CustomField value

[Vikas Srivastava]

Hi Kenn ,

Thank you so much , but for some reasons I am not able to get it working .

Here is what I did .

Created A Template :
------------------------

Name : Send Email to Customer on Closure
Description : Send Email to Customer on Closure
Content:

    RT-Attach-Message: yes
    To: {$Ticket->FirstCustomFieldValue('Customer Email')}
    Subject: Request Titled: "{$Ticket->Subject}"

        Some Content here .


Created A Scrip :
------------------------

Description : Email On closure
Condition : On Resolve
Action : User Defined
Template : Send Email to Customer on Closure
Stage : TransactionCreate

Custom condition: return 1;
Custom action preparation code:return 1;
Custom action cleanup code:return 1;



When I resolved the case no email is sent to the email address mentioned in
the Custom field named "Customer Email"

Appreciate your inputs .

Regards

Vikas


On Fri, Feb 11, 2011 at 8:52 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Vikas,
>
> We do that thru the Template. Below is an example of what we do to send an
> email to a person selected to be the QA tester/Approver of work before it is
> migrated/resolved:
>
> RT-Attach-Message: yes
> To: {$Ticket->FirstCustomFieldValue('QA Approver')}
> Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing
>
>
> ----------------------------------------------------------------------------
> TICKET INFORMATION:
> Queue  : {$Ticket->QueueObj->Name}
> Number : {$Ticket->Id}
> Subject: {$Ticket->Subject}
>
> ----------------------------------------------------------------------------
> Priority is: {$Ticket->Priority}
> Requestor  : {$Ticket->Requestors->UserMembersObj->First->Name}
> Created  by: {$Ticket->CreatorObj->Name}
> Created  on: {substr($Ticket->Created, 0, 10)}
> Owned    by: {$Ticket->OwnerObj->Name}
> Development Started on: {substr($Ticket->Started, 0, 10)}
>
> ----------------------------------------------------------------------------
> To indicate your approval of the QA test results, merely
> "Reply" (only) to this email with your comments:
>
>
>                         Thank you,
>                         {$Ticket->QueueObj->CorrespondAddress()}
>
> We like to include a lot of Ticket data in our emails to the recipients.
> All of out templates are custom.
>
> Hope this helps.
>
> Kenn
> LBNL
>
>
> On Fri, Feb 11, 2011 at 8:00 AM, Vikas Srivastava <
> vikas.k.srivastava at gmail.com> wrote:
>
>> Hi All ,
>>
>> Could you please help me in  creating a scrip that sends emails to email addresses noted in custom field values .
>>
>>
>> So say in CF1 i have johndoe at abc.com
>> And in CF2 i have mjames at abc.com .
>>
>>
>> Upon case closure I would like to emails (different content) to be sent to the above to CFs .
>>
>>
>> Any help would be much appreciated .
>>
>>
>> Regards
>>
>> Vikas
>>
>>
>
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