[rt-users] Fwd: Sending Email to CustomField value

[Kenneth Crocker]

Vikas,

RT provides some basic Conditions and actions. You've put code in for a
Custom Condition, yet you specifiy the *basic* "On Resolve". That's
redundant. Get ride of the Custom COndition Code.

However, that isn'tr the reason it doesn't work. You specified
"User-Defined" for your Action and I use "Notify Others". Try that and get
ride of all that Custom Code.

Kenn
LBNL

On Mon, Feb 14, 2011 at 12:25 AM, Vikas Srivastava <
vikas.k.srivastava at gmail.com> wrote:

> Hi Kenn ,
>
> Any pointers on the following please . Still struggling to get this working
> .
>
> Regards
>
> Vikas
>
>
> ---------- Forwarded message ----------
> From: Vikas Srivastava <vikas.k.srivastava at gmail.com>
> Date: Fri, Feb 11, 2011 at 3:48 PM
> Subject: Re: [rt-users] Sending Email to CustomField value
> To: Kenneth Crocker <kfcrocker at lbl.gov>
> Cc: rt-users at lists.bestpractical.com
>
>
>
> Hi Kenn ,
>
> Thank you so much , but for some reasons I am not able to get it working .
>
> Here is what I did .
>
> Created A Template :
> ------------------------
>
> Name : Send Email to Customer on Closure
> Description : Send Email to Customer on Closure
> Content:
>
>     RT-Attach-Message: yes
>     To: {$Ticket->FirstCustomFieldValue('Customer Email')}
>
>     Subject: Request Titled: "{$Ticket->Subject}"
>
>         Some Content here .
>
>
> Created A Scrip :
> ------------------------
>
> Description : Email On closure
> Condition : On Resolve
> Action : User Defined
> Template : Send Email to Customer on Closure
> Stage : TransactionCreate
>
> Custom condition: return 1;
> Custom action preparation code:return 1;
> Custom action cleanup code:return 1;
>
>
>
> When I resolved the case no email is sent to the email address mentioned in
> the Custom field named "Customer Email"
>
> Appreciate your inputs .
>
> Regards
>
> Vikas
>
>
>
> On Fri, Feb 11, 2011 at 8:52 AM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>
>> Vikas,
>>
>> We do that thru the Template. Below is an example of what we do to send an
>> email to a person selected to be the QA tester/Approver of work before it is
>> migrated/resolved:
>>
>> RT-Attach-Message: yes
>> To: {$Ticket->FirstCustomFieldValue('QA Approver')}
>> Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing
>>
>>
>> ----------------------------------------------------------------------------
>> TICKET INFORMATION:
>> Queue  : {$Ticket->QueueObj->Name}
>> Number : {$Ticket->Id}
>> Subject: {$Ticket->Subject}
>>
>> ----------------------------------------------------------------------------
>> Priority is: {$Ticket->Priority}
>> Requestor  : {$Ticket->Requestors->UserMembersObj->First->Name}
>> Created  by: {$Ticket->CreatorObj->Name}
>> Created  on: {substr($Ticket->Created, 0, 10)}
>> Owned    by: {$Ticket->OwnerObj->Name}
>> Development Started on: {substr($Ticket->Started, 0, 10)}
>>
>> ----------------------------------------------------------------------------
>> To indicate your approval of the QA test results, merely
>> "Reply" (only) to this email with your comments:
>>
>>
>>                         Thank you,
>>                         {$Ticket->QueueObj->CorrespondAddress()}
>>
>> We like to include a lot of Ticket data in our emails to the recipients.
>> All of out templates are custom.
>>
>> Hope this helps.
>>
>> Kenn
>> LBNL
>>
>>
>> On Fri, Feb 11, 2011 at 8:00 AM, Vikas Srivastava <
>> vikas.k.srivastava at gmail.com> wrote:
>>
>>> Hi All ,
>>>
>>>
>>>
>>> Could you please help me in  creating a scrip that sends emails to email addresses noted in custom field values .
>>>
>>>
>>>
>>>
>>> So say in CF1 i have johndoe at abc.com
>>> And in CF2 i have mjames at abc.com .
>>>
>>>
>>>
>>>
>>> Upon case closure I would like to emails (different content) to be sent to the above to CFs .
>>>
>>>
>>>
>>>
>>> Any help would be much appreciated .
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Vikas
>>>
>>>
>>>
>>>
>>
>
>
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