[rt-users] Filter Tickets on LastUpdatedBy <> InternalUser

[Kevin Falcone]

On Wed, Feb 16, 2011 at 04:23:32PM -0800, Lee Hughes wrote:
> I've seen lots of requests for this in the archives but couldn't
> find an easy solution. I'm looking for the TicketSQL syntax to only
> show tickets where the LastUpdatedBy is not an RT user; i.e., the
> ticket has been updated by an external party and therefore needs our
> attention.
> 
> Any help or ideas are greatly appreciated.

Unfortunately, there isn't syntax for that in TicketSQL

I customize my searches to display the LastUpdateBy and Told columns,
but I also get email about updates so I know when I need to reply.

-kevin
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