[rt-users] FW: Custom Fields: Deleting Values

[Joanne Keown]

Hi Kenn,

By jove, you've got it!  Thanks very much.

Regards
Jo

________________________________
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, 18 February 2011 4:06 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Fields: Deleting Values

Jo,

Can you list what rights you assigned to groups/Queues for those CF's? We have 3.8.7 and have not had this happen to us at all. You might find that the rights to "AdminCustomField" are set one way for a group (Config->CustomFIelds->Select->Group Rights) are different than for the Queue where this is happening.

Anyway, just a thought.

Kenn
LBNL
On Thu, Feb 17, 2011 at 8:28 AM, Kevin Falcone <falcone at bestpractical.com<mailto:falcone at bestpractical.com>> wrote:
On Thu, Feb 17, 2011 at 12:00:29PM +1000, Joanne Keown wrote:
>    I am having the devil of a job deleting values from Custom Fields.  Sometimes it works and
>    other times I can select the value to be deleted many, many times and it just won't activate.
This sounds like a bug we fixed a while ago.  3.8.7 is over a year old
at this point, and we've certainly fixed a lot of things since then.

-kevin

>    The custom field has been set up per the below:
>
>
>
>
>
>    And the values I am working with look like the below:
>
>
>
>
>
>    Is there a bug with this function or is there some trick to it?  Looking forward to some
>    insight if others have had this issue before.
>
>
>
>    Kind regards
>
>
>
>    Jo
>
>
>
>
>
>
>
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