[rt-users] Only emailing certain people question (Chris Hall)

[Joe Kirby (gmail)]

Chris

I have 3 groups per queue

Group 1 which I call queue-name L1 has full access to a queue
Group 2 which I call queue-name CC are notified when correspondence is 
created for the ticket involving non RT system stuff
Group 3 which I call queue-name Admin CC are notified when 
correspondence is created for the ticket as an outcome of the RT system 
itself. For example, queue change

I had a group who did not want the emails yet I need them to work on the 
tickets so they are in L1 group but not any of the CC type groups

Don't know if this is something that would work for you but it makes my 
life a lot easier

Joe

On 2/18/2011 10:29 AM, rt-users-request at lists.bestpractical.com wrote:
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> Today's Topics:
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>     1. Re: Users Modify.html error with 3.8.8 (Kevin Falcone)
>     2. Upgrade from 3.8.7 to 3.8.9 (Voity, Michael T.)
>     3. Re: Upgrade from 3.8.7 to 3.8.9 (Kevin Falcone)
>     4. Only emailing certain people question (Chris Hall)
>     5. JavaScript function is not being called.
>        (Ahmed, Mohammed Naweed (LNG-BCT))
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Thu, 17 Feb 2011 17:38:13 -0500
> From: Kevin Falcone<falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Users Modify.html error with 3.8.8
> Message-ID:<20110217223813.GE70280 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Thu, Feb 17, 2011 at 04:27:40PM -0600, Susan McClure wrote:
>> I am attempting to upgrade to rt 3.8.8 and when I try, as SuperUser to
>> Select a user's record under Config=>Users I receive this error:
>>
>>> RT::User::CurrentUserRequireToSetPassword Unimplemented in
>>> HTML::Mason::Commands.
>>> (/opt/opt.CORE/rt-3.8.8/rhel5/share/html/Admin/Users/Modify.html
>>> line 353)
>> I tried restarting the webserver and clearing the Mason cache.
>>
>> Any ideas please?
> Look for local modifications that affect User
>
> -kevin
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> ------------------------------
>
> Message: 2
> Date: Thu, 17 Feb 2011 21:07:17 -0500
> From: "Voity, Michael T."<mvoity at teljet.com>
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Upgrade from 3.8.7 to 3.8.9
> Message-ID:
> 	<AANLkTikP-LhnpN6RvVCEmnzmW3-_7+0ryW51062V3wgx at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> I read the README file.
>
> Upgrading from 3.8.7
>
> ran ./configure - ran ok
>
> then did
>
> make upgrade
>
> Whats broken?
>
> I go this back:
>
> SOME DEPENDENCIES WERE MISSING.
> STANDALONE missing dependencies:
>          HTTP::Server::Simple::Mason>= 0.14 ...MISSING
> GPG missing dependencies:
>          GnuPG::Interface ...MISSING
>                  syntax error at
> /usr/lib/perl5/site_perl/5.8.8/GnuPG/Interface.pm line 16, near "with
> qw(GnuPG::HashInit)"
> CORE missing dependencies:
>          MIME::Entity>= 5.425 ...MISSING
>          File::Temp>= 0.19 ...MISSING
>          Sys::Syslog>= 0.16 ...MISSING
>          Encode>= 2.21 ...MISSING
> FASTCGI missing dependencies:
>          CGI>= 3.38 ...MISSING
> make: *** [testdeps] Error 1
>
>

-- 
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby at umbc.edu