[rt-users] Testing 4.0.0rc5 - experiences upgrading from 3.6.4 on RHEL6

[Darren Nickerson]

On Feb 18, 2011, at 9:45 PM, Jesse Vincent wrote:
> 
> It sure looks like something went wrong during your upgrades, as a "Lifecycle" column should have been added by the 3.9.7 upgrade script. Do you still have a log?

Jesse,

I think I figured it out.

I had been using UPGRADING.mysql and README as my principal stepwise guide.

Line 3 of UPGRADING.mysql got me to 3.7.87. 

I'm not sure what lines 4,5,6 accomplish exactly but I assumed they got me completely current (did all the rest). But clearly the schema was missing a lot of stuff.

On a hunch, I re-ran:

      /opt/rt4/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade

with a start release of 3.7.87 and no end (apply all updates) and I have a much healthier RT now. In fact, I can't find a single darn thing wrong with it!! Very sexy new look. ;-)

(a little while later ....)

Well maybe I can find one thing ... I'm not able to get mailgate working any longer:

Feb 18 21:59:03 rt postfix/local[13847]: 052E6C064D: to=<eval-support_ifax at rt4.ifax.com>, relay=local, delay=0.39, delays=0.07/0/0/0.32, dsn=4.3.0, status=deferred (temporary failure. Command output: An Error Occurred =================  302 Found )

I'm not sure if you can hand-crank mailgate or not, but trying, I see:

[root at rt postfix]# /opt/rt4/bin/rt-mailgate --queue sales --action comment --url http://rt4.ifax.com/ --debug
test
.
/opt/rt4/bin/rt-mailgate: temp file is '/tmp/D8IMPShIFr/6difOpAIKD'
/opt/rt4/bin/rt-mailgate: connecting to http://rt4.ifax.com//REST/1.0/NoAuth/mail-gateway
An Error Occurred
=================

302 Found

/opt/rt4/bin/rt-mailgate: undefined server error

Which seems to be the same error as postfix was getting.

Apache log says:

[Fri Feb 18 22:06:32 2011] [error] Your request path is '/1.0/NoAuth/mail-gateway' and it doesn't match your Location(Match) '/opt/rt4/share/html/'. This should be due to the configuration error. See perldoc Plack::Handler::Apache2 for details.

Thoughts?

-d