[rt-users] Move ticket to queue based on Requestor

[Gareth Tupper]

Hallo

 

I'm getting lost in a sea of perl..

 

I have a Custom Field for tickets, called Department.  This contains
Sales, Dev, etc.

 

I'm trying to set up a scrip that will look at the requestor's email
address for an incoming ticket (is email address in: 'alice at company.com,
bob at company.com') and then set the Department field for the ticket.

 

Is this kind of thing even possible?

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